PAYMENTS

1. Online

https://ouafl.merchanttransact.com/

The Okeechobee Utility Authority is pleased to be able to offer you the convenience of making secured on-line payments, automated payments-by-phone and up-to-date account information.  You will be prompted to setup a user account which will require the house number and account number.  The account number must be entered as a six digit account number followed by a dash and three zeros. You must add one or more zeros to the front of your account number to make the six digits and add the dash and 3 zeros (012345-000 or 001234-000).  There is a charge of $4.00 for each transaction. 

Please be advised that making an on-line payment or payment by phone does not immediately change any status related to your account.  Payments made after 4:45 PM will be credited to the next OUA business day. If today is your due date, a payment made after 8:00 PM will accrue a penalty.  Making your payment on line or by phone will not prevent penalty or shut-off if made on the same day these events are scheduled.  If your bill is scheduled for penalty or shut-off on the day you wish to pay please call the office to make your payment.  If your service is already shut off  DO NOT make your payment on-line or by automated phone as these payment features do not initiate a re-connection; please call the office to receive your updated balance and to ensure that your payment is received and your service is restored. 

2. By Phone 24/7

You can call (863) 578-4061 to process payment.

3. In-Person

You can make an in-person payment at the OUA Main Office.  We also offer drive-up access and a walk-up drop box located on the front of the building.

*Please note that drop-box payments made after 6 p.m. will be processed the next business day.

4. By Mail

Okeechobee Utility Authority

100 SW 5th Avenue 

Okeechobee, FL 34974

E-check and Payment-by-phone payment approval is provisional, contingent on completion of bank processing within the next 48-96 hours. Normal business hours are Monday through Thursday 7:00 AM through 6:00 PM.   Please contact this office at 863-763-9460 if you have any questions or require additional information.